1. Parties and acceptance

MultiScene by MultiForge (MultiScene, the Service) is operated and licensed by Multiforge Pty Ltd (ABN 11 676 186 244; ACN 676 186 244). Contact us at contact.multiforge@gmail.com.

These Terms govern access to and use of MultiScene by a subscribing, invited, trial or beta business or individual business customer (Customer) and each person it permits to use the Service (Authorised User). If you accept these Terms for an organisation, you confirm that you are authorised to bind it.

You accept these Terms through the affirmative acceptance shown by MultiScene. You acknowledge the Privacy Policy, which explains how personal information is handled; it is not treated as blanket consent to every use of information.

Purchases are made from the Paddle entity identified at checkout, acting as Merchant of Record and authorised reseller. Paddle's applicable Buyer Terms and Refund Policy govern the purchase and payment transaction. Paddle's current Buyer Terms identify Paddle.com Inc. for United States buyers, Paddle.com (Canada) Ltd. for Canadian buyers and Paddle.com Market Limited for buyers elsewhere; the entity and terms presented for the actual transaction control if Paddle changes that allocation. These MultiScene Terms govern the licence to, access to and use of MultiScene supplied by Multiforge. The plan, price, renewal information and allowances shown in the purchase summary apply to the purchased subscription. Nothing in this arrangement removes Multiforge's own obligations or any mandatory customer rights. Mandatory law prevails; Paddle's applicable terms govern a conflicting payment-transaction provision.

The Service is intended for workplace and business use by people aged 18 or older. It is available internationally only where lawful and technically supported. Multiforge or its providers may restrict access or a transaction where sanctions, law, provider availability or a documented technical limit requires it.

2. Accounts and organisations

Provide accurate account information, keep it current and protect your credentials. Accounts are personal to each Authorised User. Do not share a password, impersonate another person or claim an authority, role, subscription or entitlement you do not have.

Organisation owners control membership and subscription administration within MultiScene. Platform access does not decide whether an employer, employee, contractor, client or another person owns copyright or other rights in a file. The Customer must arrange those rights separately.

Multiforge determines access from trusted server and provider records. A claim sent by a browser does not prove identity, ownership, role or payment.

3. Service, support and changes

MultiScene is a WebXR training-authoring and simulation service. Features may include local and cloud scenarios, customer model uploads, managed models, organisation access and trainer-led multiplayer. Availability depends on the Customer's plan, device, browser, network, location, capacity and current configuration.

Unless a separate signed agreement says otherwise, support, maintenance and updates are provided on a reasonable-efforts basis without guaranteed support hours, response or resolution times, service levels or indefinite development. We do not guarantee uninterrupted or error-free operation or compatibility with every device, browser, file, network or customer system. Reasonable-efforts support does not remove our obligation to address a service failure where law requires it.

We may improve, change, suspend or discontinue the Service or a feature, and we will exercise those rights reasonably. A planned change will not retrospectively remove an entitlement already paid for. Where reasonably practicable, we will give reasonable advance notice of a material planned discontinuation and an opportunity to export eligible Customer Content. We do not promise advance notice where urgent security, legal, provider or catastrophic circumstances make it impracticable.

If we permanently discontinue the Service before a paid period ends, other than because of the Customer's breach, we will stop further renewals and arrange through Paddle a refund for the unused prepaid period. A material reduction in paid functionality will include an appropriate cancellation or refund option where required. These remedies do not limit any additional mandatory remedy.

Customers must keep current independent copies of important training material. MultiScene is not a permanent archive, system of record or disaster-recovery service.

4. Training and immersive safety

MultiScene is a training aid. It is not a certified safety system, live emergency command system, machinery-control system, engineering calculation or sole evidence of practical competency.

The Customer and responsible trainer must verify scenario accuracy, assess the site and participants, follow current law and workplace and manufacturer rules, provide and control a clear activity area, inspect equipment, use available device safety features, supervise appropriately and stop unsafe use.

Immersive use can involve reduced awareness, collision, trips, falls, loss of balance, discomfort, disorientation and eyestrain. To the extent permitted by law, participants accept inherent risks remaining after reasonable precautions. This does not waive responsibility for Multiforge's breach, negligence or unlawful conduct or any right that cannot lawfully be excluded.

Do not use MultiScene for real-time emergency direction, live control of a vehicle, machine, tool, weapon or hazardous equipment, unsupervised dangerous activity or as the sole evidence of practical competency.

5. Customer Content and confidentiality

Customer Content means scenarios, models, text, files and other material a Customer or Authorised User uploads or creates. As between Multiforge and the Customer, Multiforge does not acquire ownership of Customer Content. Treating an item as Customer Content does not transfer ownership of pre-existing Multiforge or third-party material embedded in or used with it. The Customer confirms that it has every right, permission and lawful basis needed to use the content and permit the Service to process it.

The Customer grants Multiforge and necessary service providers a non-exclusive, worldwide licence to host, validate, copy, transmit, display, secure, support, back up, restore and delete Customer Content only as reasonably necessary to provide and administer the Service, comply with law or address a genuine security, rights or support issue. The licence ends when those purposes and applicable retention periods end.

Ordinary private Customer Content is treated as confidential. Multiforge may access or disclose it only as reasonably necessary to provide, secure, support or administer MultiScene, through personnel and necessary service providers bound by appropriate confidentiality, with the Customer's direction, or where lawfully required. The Service may share Customer Content with people the Customer authorises through the sharing or hosted-session controls that are actually available. Organisation membership alone does not give every member access to every private model. Multiforge does not sell Customer Content, license it to unrelated customers, use it for advertising or train a generative model with it without a separate express agreement.

Do not upload classified information, health information, biometrics, government identifiers, criminal records or other sensitive or specially regulated information unless a separately reviewed feature and agreement expressly permits it. Do not upload unlawful, infringing, malicious, dangerously misleading or unauthorised third-party material.

Feedback is voluntary. Keep Customer Content, personal or confidential information, credentials, restricted material and unauthorised third-party material out of feedback. You grant Multiforge a perpetual, worldwide, royalty-free licence to use and commercialise eligible feedback to improve or develop Multiforge products and services without payment or attribution. This does not expand our rights to Customer Content.

6. MultiScene software and Managed Content

Multiforge and its licensors retain their rights in the Service, software, code, designs, documentation, branding, Managed Content and improvements. Managed Content means models and other material Multiforge makes available as part of the Service.

During an active entitlement, Multiforge grants the Customer a limited, non-exclusive, non-transferable licence for its Authorised Users to use MultiScene and applicable Managed Content inside MultiScene for authorised workplace, educational, internal, client and trainee training.

Do not extract, redistribute, sell or sublicense raw Managed Content; publish a private delivery link; scrape or systematically extract the Service; circumvent access controls; copy or distribute proprietary software or documentation; or reverse engineer except where a legal exception cannot be excluded. Do not use copied proprietary material or Multiforge confidential technical information to create or supply a competing service. This does not prevent genuinely independent development that does not copy protected material or misuse confidential information.

7. Acceptable use, enforcement and complaints

Do not misuse the Service, probe another account, interfere with security or service integrity, introduce malicious code, harass another person, infringe rights or use MultiScene unlawfully or dangerously.

Multiforge may proportionately restrict an affected account, session, feature or item where reasonably necessary for security, safety, unlawful use, payment failure, a credible rights complaint or service integrity. We will investigate within a reasonable time and, where practicable, provide notice, reasons and an opportunity to respond. Urgent restrictions may occur first. Mandatory legal, regulatory and complaint procedures always apply.

Report a suspected rights, safety, security or privacy issue to contact.multiforge@gmail.com. Do not send passwords, authentication codes, payment details or unnecessary Customer Content.

8. Plans, Paddle subscriptions and cancellation

The initial paid launch offers are monthly Basic, Team and Business subscriptions. Their base monthly prices are AUD $50, AUD $100 and AUD $250 respectively, excluding applicable taxes. Paddle calculates and adds applicable tax at checkout based on the buyer and transaction location, and displays the tax treatment, final recurring total, transaction currency, billing interval and cancellation information before purchase. Paddle's receipt or invoice shows the applicable tax. The final tax and total may vary by buyer location. Tax localisation does not guarantee identical net revenue in every location. There are no annual, usage-based or automatic overage charges in the initial offer. Where applicable law requires a tax-inclusive or minimum total price in advertising, on a pricing page or earlier in the purchase process, we display that total at the required stage and prominence rather than only at final checkout. For an Australian purchase to which 10% GST applies, these base prices produce monthly totals of AUD $55, AUD $110 and AUD $275 respectively, including GST.

Plan Base monthly price, excluding tax Concurrent users Private cloud storage Basic AUD $50 1 500 MiB pooled Team AUD $100 3 2 GiB pooled Business AUD $250 10 5 GiB pooled

Plan allowances shown before purchase form part of the purchase summary. Individual subscriptions, if separately offered, have a 500 MiB private cloud storage allowance. Each uploaded file is limited to 25 MiB. Uploads above an allowance may be refused without creating an automatic charge. Seats are concurrent access allowances, not permission to share an account.

Paid access begins and changes only from verified Paddle server information. Browser-supplied payment, customer or subscription claims never grant access. If a plan change is offered, the checkout or portal will show its effective date and any charge or credit before confirmation.

Subscriptions renew until cancelled. Customers can manage and cancel through Paddle's hosted customer portal. If the portal cannot be used, contact contact.multiforge@gmail.com or use Paddle Support for payment help. Cancellation ordinarily stops renewal and leaves access available until the end of the paid billing period shown by Paddle. There is no automatic prorated change-of-mind refund, subject to mandatory rights and any applicable Paddle or Multiforge refund. Payment methods, failed-payment handling, invoices, receipts and supported refunds are handled through Paddle's applicable transaction process.

If a renewal payment remains unpaid after the existing paid period ends, paid features may be suspended while Paddle attempts payment recovery. A payment retry does not itself extend paid access. Customers can update payment details through Paddle or contact us about an error. The eligible export and retention rules below continue to apply when an entitlement ends.

A private cardless trial or controlled beta does not automatically convert, renew or charge. Continuing requires a separate explicit purchase.

When an ordinary paid or cardless-trial entitlement ends, eligible Customer Content remains available for export or resubscription for 30 days and is then scheduled for cleanup. Eligible Customer Content means the Customer's own cloud scenarios and private uploads in the export format the Service makes available. It excludes raw Managed Content and any item the Customer does not have authority to export. Managed Content cannot be extracted and may be used inside MultiScene only while the applicable entitlement remains active. A valid earlier deletion request overrides the routine 30-day retention period for the affected data, subject to lawful retention. The basic account may remain until separately closed.

9. Account deletion and organisations

Subscription cancellation and account deletion are separate. Account deletion may be handled through a manually verified request. Multiforge must verify the request, warn the user to export eligible content, resolve the subscription and organisation authority and then delete applicable account and Customer Content. Records that must be retained for a legal, financial, security or genuine documented hold may remain only for their applicable purpose and period.

You may request account deletion before paid access expires. We will explain the effect on access, renewal and eligible content before completing the request. We will defer deletion until the paid period ends only at your request or where a lawful reason requires delay. Earlier closure does not itself create an automatic change-of-mind refund, but mandatory refund rights remain unaffected. For organisation owners, we will coordinate an authorised transfer or closure without unnecessarily delaying a valid privacy request or deleting another person's or organisation's content without authority.

10. Consumer and statutory rights

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right, remedy, liability or other protection that cannot lawfully be excluded, including under the Australian Consumer Law.

Where section 64A of the Australian Consumer Law permits and reliance is fair and reasonable, Multiforge's liability for failure to comply with a service guarantee is limited, at Multiforge's option, to supplying the affected service again or paying the reasonable cost of having it supplied again.

11. Liability allocation

To the extent permitted by law, neither party is responsible for loss to the extent caused by the other party or reasonably avoidable by that other party. The Customer is responsible for its content rights, training decisions, scenario accuracy, supervision, workplace suitability and independent backups. Multiforge remains responsible for its own obligations.

To the extent permitted by law, Multiforge is not liable for indirect or consequential loss or for lost profit, revenue, opportunity, productivity, anticipated savings or goodwill. Any exclusion applies only where lawful.

Subject to non-excludable rights and the exceptions below, for a paid subscription, the ordinary aggregate cap is the subscription fees paid or payable by the Customer to Paddle for the affected MultiScene subscription for service periods within the 12 months immediately preceding the first event giving rise to the claim, excluding separately identifiable transaction taxes and before deduction of Paddle's merchant fees. Where the subscription has run for less than 12 months, only that shorter service period counts. Related claims arising from the same event or series of related events share that cap.

Nothing excludes or limits liability for fraud or wilful misconduct, death or personal injury caused by negligence, or liability that cannot lawfully be excluded or limited. This section does not limit a regulator's powers or the independent rights of a person who is not bound by these Terms. A remedy that law requires for discontinuation, refund or another service failure is not removed merely because this ordinary cap exists.

12. International use, governing law and changes

These Terms and the relationship with Multiforge are governed by New South Wales law and applicable Commonwealth law. Each party submits to the non-exclusive jurisdiction of New South Wales courts and competent Commonwealth courts. Mandatory local rights and procedures that cannot be excluded continue to apply.

The effective Terms will display their publication date and version. We will give at least 30 calendar days' notice before a renewal-price increase or a materially adverse ordinary term or plan change applies to a Customer, with a straightforward opportunity to stop renewal first. We may act sooner where an urgent legal, security, safety or provider requirement reasonably requires it. We will seek renewed agreement where required. A silent webpage edit does not retrospectively bind a Customer to a materially different term.

Annex A — Business Customer data processing terms

A1. When these terms apply

This Annex forms part of the Terms where a business Customer determines the purposes and essential means of processing personal data and Multiforge processes that data on the Customer's behalf to provide MultiScene. In that relationship, the Customer is the controller and Multiforge is the processor. If the Customer is itself a processor, it confirms that its instructions are authorised by the relevant controller and Multiforge is its subprocessor. Multiforge remains a separate controller for the activities identified as its controller activities in the Privacy Policy.

This Annex is intended to satisfy the mandatory controller–processor contract requirements that apply to the affected processing, including Article 28 of the EU GDPR and UK GDPR. It prevails over another provision of the Terms only to the extent needed to resolve a conflict about that processing. Where the parties validly enter into mandatory international-transfer clauses or an addendum, those instruments prevail to the extent required by their terms over any inconsistent provision of this Annex or the other Terms, including any inconsistent liability, audit, governing-law or jurisdiction provision.

A2. Processing description and instructions

The subject matter is the personal data the Customer submits, creates or directs MultiScene to handle through accounts, organisations, cloud content and trainer-led sessions. The processing lasts for the Customer's use of the Service and the documented return, export, retention and deletion periods. Its nature and purpose are to receive, host, structure, validate, secure, render, transmit, make available to Customer-authorised users, support, export and delete data as needed to provide and administer the requested Service.

Data subjects may include the Customer's Authorised Users, administrators, trainers, trainees, personnel, contractors, clients and other people whose information the Customer lawfully places in Customer Content or a hosted session. Personal data may include account identifiers and business contact details; organisation, role, invitation and access records; session display name, presence, position, orientation and interaction state; Customer Content and related file, ownership, quota and lifecycle metadata; and support or instruction records. The Service must not be used for special-category, sensitive, criminal-offence, biometric, health, government-identifier or classified data unless a separate reviewed agreement expressly permits it.

The Customer's use of the documented Service controls and instructions sent through the agreed support or privacy route are its documented instructions. Multiforge will process personal data on the Customer's behalf only on those instructions, including instructions about transfers. For processing governed by the EU GDPR, a departure from instructions under Article 28(3)(a) must be required by binding European Union or Member State law; for processing governed by the UK GDPR, the corresponding exception must be required by binding United Kingdom law. Before that processing, Multiforge will inform the Customer of the legal requirement unless the relevant law prohibits that notice on important grounds of public interest. A requirement under another country's law does not by itself establish this exception or remove international-transfer safeguards. Multiforge will assess any conflicting obligation, inform the Customer where legally permitted and restrict the affected processing where necessary to comply with applicable data-protection law. Multiforge will immediately inform the Customer if, in its opinion, an instruction infringes the EU GDPR, UK GDPR or other applicable data-protection law. The Customer is responsible for the lawfulness, accuracy and scope of its instructions and for required notices, permissions and legal bases.

A3. Multiforge obligations

Multiforge will:

• ensure that people authorised to process the data are bound by confidentiality;

• take all measures required by Article 32 of the EU GDPR or UK GDPR where applicable, maintaining technical and organisational measures appropriate to the risk, including authenticated access, server-controlled ownership and entitlement checks, row-level database controls, private object storage, short-lived delivery authority, validated uploads, environment separation and transport protections supplied by configured services;

• taking account of the nature of processing, assist the Customer, so far as possible through appropriate technical and organisational measures, to respond to data subjects exercising their applicable rights;

• assist the Customer with its applicable security, personal-data-breach notification, data-protection impact assessment and prior-consultation obligations under Articles 32 to 36 of the EU GDPR or UK GDPR, taking account of the nature of the processing and the information available to Multiforge;

• notify the Customer without undue delay after becoming aware of a personal data breach affecting data processed on the Customer's behalf and provide available information reasonably needed for the Customer's response;

• at the Customer's choice when the relevant processing service ends, securely return or delete all personal data processed on its behalf, and delete existing copies, including copies held by subprocessors, unless European Union or Member State law requires storage for EU GDPR purposes or United Kingdom law requires it for UK GDPR purposes. If immediate deletion from a protected backup is not reasonably possible, place the affected data beyond ordinary use immediately and delete it as soon as possible through an appropriate documented deletion cycle; reapply the deletion before any restored data returns to normal service. An ordinary Customer Content export limit does not reduce this obligation, and appropriate secure manual return may be used. This obligation does not erase records lawfully held for genuinely separate, disclosed Multiforge controller activities; and

• make available to the Customer all information necessary to demonstrate compliance with applicable Article 28 obligations, and allow and contribute to audits, including inspections, by the Customer or an auditor it appoints. Reasonable confidentiality, security, notice and scheduling arrangements must protect other customers without preventing the exercise of this right. Existing independent evidence may be used first where it adequately addresses the matter; no court order or separate statutory demand is required before this contractual audit right can be exercised.